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Wednesday, August 23, 2000
Houston, Texas
Volume 66, Issue 3 

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H Bookstore improves services with online and telephone ordering

By Juliana Coutinho
Daily Cougar staff

Buying books and other school supplies this year has become less troublesome as the UH Bookstore has increased the number of books in stock and has begun taking phone and online orders.

"I had no problems finding my books and the line has been fairly quick," said Kyle DeShazo, a junior pharmacy major. DeShazo waited in line for less than three minutes during Monday's lunch hour.

Tuesdays and Thursdays are the days of busiest shopping at the bookstore, according to the store's manager, Darren Croom. The busiest hours are from 11 a.m. to 2 p.m.

"We have a lot of people coming in during the first three days of classes, then it slows down," Croom said. "On Monday, in a period of 12 minutes, 600 people had walked in the bookstore."

A total of 28 registers are set up this year from 8:15 a.m. to 7 p.m. The wait during Monday's peak hours was no longer than 10 minutes, Croom said.

"With the quantity of people in here, they're actually working pretty fast," said Shannon Sealing, a sophomore Spanish major.


Christy Varghese/The Daily Cougar


Many students reserved textbooks online this year to avoid the hassle of long lines at the bookstore the first week of classes. The books were delivered and stockpiled in the basement at the University Center.

Aside from some computer science and accounting books, the other 4,100 titles are in stock. If the bookstore runs out of a book, students can go to the textbook help desk and put their names and telephone numbers on a waiting list, and they will be notified first when the texts arrive at the bookstore, Croom said.

And students who ordered books that arrived late will receive a discount, he said.

Some students were also hoping to find discounts on used books at the bookstore, but were disappointed that the majority of books for sale in some subjects were new.

"They should have more used books available," sophomore theater major Christen Vincent said.

Croom said some publishers have new editions for sale, which prevents the sale of used books, but in general chances of finding used copies are better earlier in the semester.

About 500 students had their books delivered at home this year after they purchased them on the bookstore's Web site. To order books online, students have to pre-pay with a credit card. No more home deliveries are being done this semester, but students can order books online and pick them up at the bookstore on campus.

Telephone orders are also available if they are prepaid.

Croom said the store can't make everyone happy all the time, but that measures like this year's were an attempt to make the beginning-of-the-semester textbook rush a little more manageable.

"To make all students happy we need to sell all books for $5 each and deliver them to their houses," Croom said. "We're doing the best we can to make everyone happy by selling them the books quickly and efficiently."

To order books online, or for more information about prices and availability, visit www.uh.bkstore.com or call (713) 748-0923.
 
 

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