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Volume 70, Issue 43, Thursday, October 21, 2004


Outage disrupts campus networks

Some services suspended for three hours Wednesday

By Tina Marie Macias
The Daily Cougar

Internet service to the University was disrupted for more than three hours Wednesday, affecting access to UH e-mail accounts and on-campus Internet service.

The disruption came when Verio, UH's Internet service provider, suffered a power outage at its main Internet access point for the Houston area. That caused a loss of network connectivity at UH and at Verio's other customers in the area.

UH lost service at 7:48 a.m. and service was restored at 10:59 a.m., according to the Department of Information Technology.

Although minor Internet service disruptions sometimes occur in certain areas of campus, IT manager Jim McGee said this is the first major disruption he has seen in years.

McGee said the problem was caused by equipment being moved and maintained at Verio's Houston offices. IT received many calls Wednesday morning, but McGee said the department couldn't help because the problem was off-campus.

"We rely on our provider, but we may take precautions in the future by maybe having a backup provider," he said.

Verio representatives were unavailable for comment Wednesday.

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